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Shipping & Returns

FREE Shipping on all orders within the US~
- includes Hawaii and Alaska
- $50 to qualify

FREE Shipping to Australia & Canada ~
- $150 to qualify

 

We gladly accept and encourage exchanges. If you’re Kini or One Piece doesn’t fit right, let us work with you to make it right! Make sure you meet our exchange conditions below, then complete the form on the back of your packing slip and enclose it with the returned swimwear. If you need another copy, print it out here.

 

Exchange Conditions: 

  • Custom Items may be sent back for alterations completely free of charge! (see below for details) No refunds or credit given for custom orders.
  • Pre-Made + Clearance Items may be exchanged for any other Pre-Made or Clearance Item of equal or lesser value or returned for store credit. If there is a difference in price, it will be issued in the form of gift card. Limit one exchange per item.
  • All items must be received in “new” condition. Unwashed, unworn, and unused. Free of any scents or substances. Please DO try it on, just be sure to wear your underwear underneath!
  • Please send back your completed exchange form and swimwear within 15 days of receiving your order.
  • Save your tracking number! KaiKini Bikinis is not responsible for lost or delayed items.
  • For pre-made + clearance suit exchanges, please allow 3-5 business days from the time your item is received to send out your new item.

 

Alterations are free!!

  • Alterations are available for all Custom Orders 
  • Pre-paid return labels will be issued for US orders that included your measurements.
  • >>> please email Mahalo@KaiKini.com with your order number and/or full name to receive your label
  • If you did not enter your measurements in the original order, please be sure to include them on the alterations form so we can make the appropriate adjustments.
  • Fill out the Alteration Form on the back of your packing slip and send it back along with your suit using your preferred trackable shipping method.
  • Please allow up to 14 business days for alterations to be completed. If you need it back faster, Rush options can be arranged via email.
  • We will ship your order back to you for free!

 

Defective Items:

It should never happen, but in the super slim chance you receive a defective item, please accept our sincerest apology. Please take a photo of the item and send to Mahalo@KaiKini.com along with your order number and name. We will immediately send a replacement or issue a refund.

 

Refunds: 

We do not offer refunds unless goods are received in defective condition. You may return pre-made and clearance items for store credit.

 

Return Shipping Instructions:  

If you're shipping from the US, we recommend shipping via First Class Mail, which is usually around $3 and takes 7-10 days to arrive. (The KaiKini mailer bags can be reused for your exchanges and returns.) If you need your exchange faster, we recommend using USPS Priority Flat Rate because it gets to Kauai in 3-5 days for around $6, but you may use any shipping method you prefer as long as it includes a tracking number.

For international returns, you may use your preferred trackable shipping method.

Ship to: 

KaiKini Bikinis 
934B Kipuni Way
Kapaa HI 96746

 

Shipping Your Order: 

Rush Orders
When you select the Rush Order option, this signifies the amount of days it will take until your order is ready to ship. (2-5 business days, depending on which option you choose) It does not include rush shipping. We will ship your order according to the shipping method you choose at checkout. If you need it fast, be sure to choose Priority or Express shipping! 

Production begins on the following Business Day. No Production during holidays or weekends.

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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Orders are processed in 1-3 business days before it is shipped. We do not process orders on weekends or holidays.

We request USPS Delivery Confirmation on all shipments. Once it's confirmed as "Delivered", we are no longer responsible for the package. If your package is confirmed delivered, but you didn't receive it, please contact your local post office and file a missing package report.

International orders are shipped via United States Post Service and FedEx. You will be liable for any duty or tax that your country might charge.

*Unfortunately international packages are not insured. We recommend arranging for separate insurance. KaiKini is not liable for lost packages.

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