Returns + Exchanges
You are not stuck with a suit that doesn't fit! Custom Items may be sent back for alterations. Sorry, no refunds or credit issued for custom orders.
• For accuracy, try on your suit then fill out the Alteration Form.
• After the form is filled out online, send back your suit along with your packing slip using your preferred trackable shipping method.
• Save your tracking number! KaiKini Bikinis is not responsible for lost or delayed items.
• Please allow up to 14 business days for alterations to be completed. If you need it back faster, Rush options can be arranged via email.
> Need help figuring out what alterations you need? Email us at Mahalo@KaiKini.com or book a concierge appt for expert advice.
FREE Exchanges and Returns! We encourage you to try a couple different styles and sizes and we'll take care of shipping charges both ways. (US orders Only) Return anything you don't love for a full refund. See conditions below.
Pre-Made Black LUX Return Conditions:
• Email us at Mahalo@KaiKini.com within 15 days of receiving your suit to get your pre-paid return label. (One label per order, US orders only)
• International orders may return/exchange Pre-made Black LUX items, but will be responsible for their own shipping costs.
• Items must be received in "new" condition: unwashed, unworn, and unused. Free of any scents or substances. Please DO try it on, just be sure to wear your underwear underneath!
• Once we receive your return, please allow 3-5 days for processing. Your refund will be issued back to you on the same form of payment you used to pay for the order.
• Once we process your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account.
May be exchanged for store credit or another size in the same style and color. (See Exchange Conditions Below) If the size requested is not available, you will receive store credit. (All store credit is given in the form of gift card) Limit one exchange per item. No refunds.
• All returned or exchanged items must be received in “new” condition: Unwashed, unworn, and unused. Free of any scents or substances. Please DO try it on, just be sure to wear your underwear underneath.
• Exchanges must be sent back within 15 days of receiving your order. (There is 10% fee for items sent after this time period)
• Include your packing slip and save your tracking number! KaiKini Bikinis is not responsible for lost or delayed items.
• Please allow 3-5 business days from the time your item is received to send out your new item.
All Sales Final. No refunds or credit given for Clearance Items. (A clearance item is any product with "CLEARANCE" as the first word in the title)
If you're shipping from the US, we recommend shipping via USPS First Class Mail, which is usually around $3 and takes 7-10 days to arrive. (The KaiKini mailer bags can be reused for your exchanges and returns.) If you need your exchange faster, we recommend using USPS Priority Flat Rate because it gets to Kauai in 3-5 days for around $6, but you may use any shipping method you prefer as long as it includes a tracking number.
For international returns, you may use your preferred trackable shipping method.
934B Kipuni Way
Kapaa HI 96746
* Please remember to include your packing slip along with your suit.
Yes! Shipping is FREE for orders within the US of $75 or more.
It is also FREE to Australia and Canada on orders $180 or more.
Yes, we ship to virtually any address in the world.
International orders are shipped via United States Post Service and FedEx. You will be liable for any duty or tax that your country might charge.
*Unfortunately international packages are not insured. We recommend arranging for separate insurance. KaiKini is not liable for lost packages.
There are two factors that determine how long it will take for you to receive your order: (1) How long it takes us to make your suit (production time) and (2) how long it takes the shipping carrier to deliver it to you (shipping time).
CUSTOM ORDERS take 2-3 weeks to create. Each piece is hand cut and made right here in our studio on Kauai. They are made to best of our ability with the highest quality standards ensuring that your suit will last years, not months. We believe longevity is our biggest contribution towards sustainable fashion.
RUSH ORDERS ship within 2-5 business days and are available periodically (or by request) for custom orders depending on our production schedule.
PRE-MADE ITEMS ship within 1-3 business days.
Depending on the shipping provider and method you choose, shipping can be as quick as 2 business days. Free shipping within the US takes 5-7 business days. Shipping time estimates will appear on the shipping quotes page when you checkout.
• Within the US we use the United States Postal Service
• For Canada, Australia and the rest of the world we use USPS and Fedex
Periodically, depending on our production schedule and sometimes by request, we offer 2 rush order options for custom orders.
2 Day Rush Option- $25: your custom suit is made within 2 business days (and ships on the following business day)
5 Day Rush Option- $15: your custom suit is made within 5 business days (and ships on the following business day)
NOTE: This signifies the amount of days it will take until your order is ready to ship. It does not include rush shipping. We will ship your order according to the shipping method you choose at checkout. If you need it fast, be sure to choose Priority or Express shipping!
Production begins on the following Business Day. No Production during holidays or weekends.
This very rarely happens, but just to be safe, we always request Delivery Confirmation on all shipments. Once it's confirmed as "Delivered", we are no longer responsible for the package, but can assist in helping you find it. If your package is confirmed delivered, but you didn't receive it, please contact your local post office and file a missing package report.